GENAI manufactures affordable consumer electronics, specializing in wireless audio products like TWS earbuds, Bluetooth headsets, and portable speakers.
GENAI is a consumer electronics brand produced by Shenzhen Genai Technology Co., Ltd, established in 2008. The brand focuses on developing cost-effective digital accessories with a strong specialized portfolio in wireless audio solutions. GENAI's product lineup includes True Wireless Stereo (TWS) earbuds, sports headphones, neckband headsets, and portable Bluetooth speakers designed for daily commute, fitness, and leisure.
Key features of GENAI products often include Bluetooth connectivity, ergonomic designs for comfort during active use, and intuitive touch controls. Distributed widely through major e-commerce platforms, GENAI aims to make modern audio technology accessible to a global audience, offering user-friendly devices that balance performance and affordability.
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Remove both earbuds from the charging case; they should power on and enter pairing mode automatically. Open Bluetooth settings on your mobile device, search for the model name (e.g., 'Genai E3' or 'OWS860'), and select it to connect.
First, ensure both earbuds are fully charged. Place them both back into the charging case and close the lid for a few seconds. Remove them simultaneously to allow them to re-sync with each other. If the issue persists, try unpairing them from your phone and resetting the device.
For many models like the Genai E3, while in music mode, tap either earbud four times to switch to Game Mode, which reduces latency for gaming.
Check if the charging contacts on the earbuds and inside the case are clean. Ensure the charging case has power. Use the provided USB cable (typically Type-C) and a standard 5V adapter. Avoid using high-voltage fast chargers if they are not supported.